Here at 02Cruise.com (the online division of
GoDifferent LLC), we want you to be
comfortable doing business with us, so we have put together a checklist that
will help you evaluate whether you want to do business with us, or with any
online travel agency:
- Better Business Bureau Online Reliability membership? We
meet the strict standards for membership in the BBB's Online Reliability
program, which is above and beyond a "standard" BBB membership. You
can directly check our flawless BBB report with the Better Business
Bureau of New Hampshire by calling them at 603-224-1991 (follow the prompts,
and you will be asked for our main phone number, which is 603-434-3833).
- Insured for liability and for errors and omissions?
GoDifferent LLC is insured both for liability, and for errors and omissions.
- Funds processed by cruise line? Our
standard business practice is to have the cruise line--not us--charge your
credit card (you will see this on your credit card statement), so your funds
are immediately in their hands between now and your cruise. After the
cruise line processes your payment, they will fax us a confirmation, usually
within 3-7 days. We will email you a clear copy of this cruise line
confirmation that you can print out,
as well as one of our own.
- Membership in CLIA? The Cruise Lines
International Association is the professional organization to which all
reputable cruise lines and cruise-oriented travel agencies belong.
GoDifferent LLC (which runs 02Cruise.com) is a member in good standing of
CLIA. You can confirm this at http://www.cruising.org,
selecting 'cruise expert locator' and then searching with our ZIP code
03053. Or view our CLIA certificate.
- Endorsed by IATAN? The International
Airlines Travel Agent Network endorses only agencies who meet strict
minimum standards for membership. GoDifferent LLC is a member in good
standing. View our IATAN certificate. Learn
more about IATAN.
- Verifiable street address? Know where
the people are with whom you're doing business! GoDifferent LLC is located
at 4 Terracewood Road, in Londonderry, NH, 03053. This information is
verifiable in our profile at the CLIA Web site, and also at the online
Yellow Pages, http://www.superpages.com
- Verifiable Secure Sockets Layer certificate?
A verifiable SSL certificate, as it is called, assures you of two things:
first, that the personal information like credit-card numbers you submit on
secure Web pages (look for a locked padlock at the bottom edge of your Web
browser window) really is secure; and second, that a
"third-party certifier" (a firm called Verisign in our case) has
verified that we are who we claim to be, and that we are registered as a
legitimate business in our state. By clicking on the Verisign logo on our Quote
Request page you can instantly verify their certification of us. If you
prefer to provide information like credit-card numbers over the telephone,
you can always call us at +1 877-346-3433.
- Up-to-date business registration? You
can check that GoDifferent LLC is a registered business with the State of
New Hampshire, by calling the Secretary of State's office at 603-271-3246.
02Cruise.com Extras. Also don't forget
that by booking with 02Cruise.com, you gain access to our exclusive extras:
- Personalized port-of-call information
report. At your request we will arm you with details about each major
port of call visited on your itinerary! The valuable information in
these reports is updated monthly, so you will be able to maximize the fun
you have while in each port of call. Sightseeing opportunities, the best
dining, interesting tours, spectacular beaches, history, and a calendar of
events are just a few of the items included for most ports. You can check
out a sample for one port of call if you're interested! For major ports,
the report generally runs from 4-7 pages each.
- Pre-arranged discount shore excursions.
There is no need to be herded around in large groups on the
cruise-line-sponsored daytrips offered in each port. We can arrange exclusive
tours, ranging from a couple of hours to the better part of a day,
usually at less cost than the cruise line excursions, in the
Caribbean, Alaska and Europe. A minimum group size applies in the Caribbean
and Europe. See more details.
- Group services. Booking a group? We can
take the headache out of arranging your group cruise by setting up a custom
area in our Web site just for groups of eight cabins or more (and where each
party is expected to book separately and online)! We'll include pictures of the
ship, details on the itinerary, and even the capability for your group
members to instantly book their cruise right on the Web. We'll even be happy
to post updates to your page from time to time so you can keep your group
members up-to-date. You can see a sample here.
Our pre-arranged shore excursions are also great for groups.
- Alternate travel protection. Many
travelers like to purchase their travel protection through the cruise line,
which is why we generally quote the cruise line's travel protection option
when we are asked. But, if you'd like other options (some of which may some
you some money, depending on traveler ages and the length of your trip) we are also
happy to offer travel insurance from Travel Guard.
If you have any questions about these or
other issues, please get in touch with us so we may address your concerns, at +1
877-346-3433.
